Last updated: 18 June 2026
Sironka Limited T/A Oaks and Corks (“Oaks & Corks”, “we”, “us”, “our”) operates the https://dev.oaks.delivery website and the Oaks & Corks and Oaks Rider mobile applications (together, the “Service”).
This page is used to inform users of our policies regarding the collection, use, and disclosure of Personal Information for anyone who uses our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at https://dev.oaks.delivery, unless otherwise defined in this Privacy Policy.
Information We Collect and How We Use It
To provide and improve our delivery Service, we may collect:
• Account and contact details — your name, phone number, email address, and physical/delivery address. We use these to identify you, contact you, and deliver your orders.
• Order and transaction information — the items you order, delivery details, and payment information processed through our payment partners. We use these to fulfil and account for your orders.
• Location information — see the “Location Information” section below.
• Device and usage information — see the “Log Data” and “Cookies” sections below.
Location Information
Customers. We collect the delivery address you provide and, where you choose to share it, your device location, in order to deliver your order and to show you live tracking of your delivery.
Riders (delivery staff using the Oaks Rider app). While a rider is on shift, the Oaks Rider app collects the rider’s device precise (GPS) location continuously, including in the background — that is, when the app is closed or the screen is off. We use this location, and share it with our dispatch team, to assign the nearest available rider and to keep deliveries moving; and we share it with the customer whose order the rider is delivering so that customer can track their order on a live map. Rider location is collected only while the rider is on shift, and collection stops as soon as the rider goes off shift. Before any location is collected, the rider is shown an in-app disclosure and must give their consent. A rider can withdraw this consent at any time by going off shift or by changing the location permission in their device settings.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and to know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
How We Share Your Information
We do not sell your personal information. We share it only as necessary to operate the Service, with:
• Riders — who receive a customer’s name, phone number, and delivery address in order to complete that customer’s delivery.
• Customers — who can see the live location of the rider assigned to their order while it is out for delivery.
• Payment processors — including Safaricom M-Pesa, Pesapal, Kopo Kopo, and our banks — to process payments.
• The Kenya Revenue Authority (KRA) — sales and tax information, as required by Kenyan law (eTIMS).
• Service providers — companies that host our systems, send SMS and push notifications, and provide mapping and geolocation services. These third parties have access to your Personal Information only to perform these tasks on our behalf, and are obligated not to disclose or use the information for any other purpose.
• Legal and regulatory authorities — where we are required to do so by law or to protect our rights.
Data Retention and Deletion
We keep your information only for as long as necessary to provide the Service and to meet our legal, accounting, and tax obligations. Rider location data is retained only as long as operationally needed and is then deleted or aggregated. You may request access to, correction of, or deletion of your personal information by contacting us at privacy@dev.oaks.delivery. We will respond within a reasonable time, subject to any information we are legally required to retain.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about this Privacy Policy, or to make a data request, do not hesitate to contact us:
Sironka Limited T/A Oaks & Corks
Email: privacy@dev.oaks.delivery
Website: https://dev.oaks.delivery
